A couple months ago, I tweeted about my disappointment over my new Moleskine notebook falling apart.   I loved everything about the design of that notebook, but the construction quality was quite poor.

I complained to the company and soon received this response:

“Dear Sir,

I’m very sorry for the trouble. All the notebooks are hand made and so they are not perfect as the ones made by machine.

We have a strict quality control but sometimes it’s very hard to find the defects.
We will send you a new Moleskine notebook and please, accept our apologise.

Kindest regards,
Vittoria Cleva”

That was in October.  Today, I went out to the mailbox and was pleasantly surprised to find a large letter postmarked from Milan.

I opened the package, and there it was: a brand new soft-cover extra-large plain-page Moleskine notebook.  Woohoo!

I just hope that this one holds up better than the last one…

Moleskine, you’re getting a second chance.