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Moleskine notebook update

December 3rd, 2009

A couple months ago, I tweeted about my disappointment over my new Moleskine notebook falling apart.   I loved everything about the design of that notebook, but the construction quality was quite poor.

I complained to the company and soon received this response:

“Dear Sir,

I’m very sorry for the trouble. All the notebooks are hand made and so they are not perfect as the ones made by machine.

We have a strict quality control but sometimes it’s very hard to find the defects.
We will send you a new Moleskine notebook and please, accept our apologise.

Kindest regards,
Vittoria Cleva”

That was in October.  Today, I went out to the mailbox and was pleasantly surprised to find a large letter postmarked from Milan.

I opened the package, and there it was: a brand new soft-cover extra-large plain-page Moleskine notebook.  Woohoo!

I just hope that this one holds up better than the last one…

Moleskine, you’re getting a second chance.

  1. Ted
    December 7th, 2009 at 14:54 | #1

    That’s interesting. I’ve always had great luck with the hardcover versions of their notebooks.

  2. Angela
    December 11th, 2009 at 17:15 | #2

    I realize I’m old school for using a paper calendar, but I love their planner! I would be lost without it – and I’m on year 3 or 4 of the moleskine.

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